Customer Services Ordering products from the Community Rugby Shop
could not be easier. You can place your order online, by phone, fax
or post - it's up to you! We accept valid Visa, Mastercard, Solo,
Delta and Switch/Maestro cards on line. We also accept cheques,
payable to Coachwise Limited, should you wish to post or fax us
your order. Ordering Online ... Safe and
Secure Our online ordering service is fully secure so
you can shop with confidence at CommunityRugbyShop.com. Once you've
found a product you want to buy, simply click on your basket
button, complete your details and send. Your order will be received
by our customer care and warehouse team who will pack your products
and deliver them to your doorstep. You may prefer to order or make
an enquiry: By phone: 0044 (0)113 201 5456 Feel free to call our customer care team - Monday
to Thursday (9am-5pm) and Friday (9am-4.30pm) By fax: 0044 (0)113 231 9606 By post: Community Rugby Shop, PO Box 35,
Leeds, LS12 4XY How long will delivery
take? All UK orders are generally delivered in ten
working days or less, however please allow up to 28 days for
deliveries. For international orders please allow up to 28 days for
delivery. What if I want to cancel my order after I
have placed it? You may cancel your order up to ten days after
you have placed it online by contacting our customer care team. We
will automatically refund you the correct amount within 30 days at
the latest or alternatively send a replacement at your
request. What if I decide I don't want the product
when it arrives? You will receive an immediate 'no-quibble' refund
if you return your order intact within fourteen days. Please
note that the no-quibble guarantee does not apply to DVDs, CDs,
software or audio or video tapes that the customer has
unsealed. Who pays for the postage costs of
returning a product? If the goods are faulty when they arrive or there
has been a despatch error then Coachwise will refund the postage
associated with returning the goods. If you decide you simply don't want the goods
then you will pay for the postage associated with returning the
goods.
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